Customer Support Channels
A One–Hour Response Guarantee
All your help requests will be attended to in no more than 60 minutes after the support ticket or email is submitted. If your case needs further assistance from a server administrator, we’ll direct the trouble ticket or the e–mail to the person in charge, in a timely manner and will leave a note to notify you that more time will be required for arriving at a solution. Furthermore if you take advantage of our Optional Admin Services package, any of the tasks included there will be carried out whenever you specify.
A First–Class Customer Service
Should you need assistance while working with the Site Control Panel or with any of the applications that we’ve installed on the dedicated hosting server for you, do get in touch with our tech support team anytime via the ticketing system. What’s more, if you need help administering your dedicated hosting server, you can make use of our Optional Admin Services package, that includes weekly OS updates, troubleshooting and installation services, server monitoring and rebooting services, data backup hard drive space, etcetera.
An Easy–to–Navigate Help Area
Each dedicated server includes our cost–free Site Control Panel, which boasts an integrated knowledge base plus a set of step–by–step video tutorials. Whenever you need help with the Site Control Panel, just hit the Videos or Help buttons situated in the upper right corner.