Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide a 1–hour response guarantee with all our website hosting packages, meaning that each individual help request you submit is going to be answered to in less than 60 minutes max. Our support company members have been taught to promptly sort out any issue and to give you prompt guidance on any problem that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us anytime needed. Our crew of specialists is going to be online for you 24x7x365 to reply to all of your enquiries and to remedy any issue that you may have. You can easily open a customer assistance ticket from the ZrainMedia Hosting Site Control Panel or drop an e–mail any moment. In addition, on working days, you can easily give us a call or take advantage of the online chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included a substantial practical knowledge base into the Control Panel which enables you to acquire helpful step–by–step details at any time. Each section of the Control Panel has its own contextual guide area having a group of how–to content articles. We have also prepared video tutorials to present you with a much better visual representation of the correct way to conduct any presented activity.