Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Guarantee

  • Our customer help and support staff is working 24/7/365 to reply to each of your help demands. Every ticket you post to us is going to be addressed within less than one hour. If your issue requires the assistance of an admin, we’ll address the ticket to the technician in charge and will notify you that the problem is being taken care of.

  • Top quality support service

  • Expert Technical Help Service

  • We will be on–line for you 7 days a week to offer you guidance and client support as well as to help you with any issue that you could have while handling your virtual server. We can assist you with all pre–installed programs, like your OS, server management panel (in accordance with the VPS type) and the Site Control Panel produced entirely by us.

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Site Control Panel that is offered absolutely free with your VPS offers an included collection of articles. You will find a variety of in–depth how–to articles and a range of step by step video lessons that display all the necessary website managing tasks. You can use them by clicking on the Help or Video control keys in the right side of each Control Panel section.