Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help section built into ZrainMedia Hosting’s Site Control Panel offers a collection of help articles and frequently asked questions. Aimed towards solving any common issue that you could face, they are contributed by our support team of skillful technicians.

  • Top quality support service

  • Tutorial Video Clips

  • If you’d rather see how a task is accomplished or how an issue is addressed, instead of just reading about it, then have a look at our selection of educational video tutorials. They cover a variety of issues and will help you swiftly understand how to work with our Site Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 customer care service and come with a one–hour ticket response guarantee. Our qualified technicians will be available to you 24–7–365 and will sort out any problem that you could stumble upon within maximum sixty minutes after the client support ticket submission. In most instances, an answer will be given to you within twenty minutes.