Discover what hosting providers mean when they say "phone support".
Despite the fact that this isn't the keyfactor to distinguish a dependable website hosting company from a bad one or a reseller from an actual provider, having the option to call and talk with a live person is a sign that you are not working with a one-person company and that you'll be able to reach somebody any time you're looking for support. The telephone support for hosting services may vary from common to expert, so the issues which can be resolved through a call vary depending on the specific service provider. Usually, these matters are simpler and include billing or 1st level technical issues because more complex matters generally require a support ticket where both you and the administrators can track what is going on with a specific situation. Nonetheless, having the option to call your supplier can save you lots of time and efforts for the numerous small things which may eventually show up when you manage your website hosting account.
Phone Support in Website Hosting
We know that the option to talk with a live agent is rather important, that's why we have three support lines all around the world (UK, USA and Australia) and you can get in touch with us over the phone for fourteen hours every day. In case you consider getting one of our website hosting
, for instance, you can phone us and find out more about our services before you order so as to be sure that we do match all of the system requirements for your websites. Following the order, you can get in touch with us about all of the sales and / or billing troubles you may have, or receive any general or basic tech info that you need. We have aimed to find the balance between telephone and ticket support, so for solely technical issues you have to use the ticketing system, which will help you keep track of the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always somebody to help you when you have any questions about the semi-dedicated server
plans that we supply. Whether you wish to learn more about the plans, you have a billing issue or some general issue, you can give us a call. Although some more technical problems may require a ticket so as to give some time to our technical support team to investigate, we'll help you with numerous technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United states of America, the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we have a global number where you can contact us.