If you ever have any enquiries concerning your web hosting account or if you experience a problem with your sites, you will have to contact the hosting provider’s technical support team. It may not matter how fast they will answer if you’ve got a general query, but an issue like a faulty application update, for example, may lead to your website becoming damaged or unavailable online. And the longer you have to wait for the support team to lend you a hand, the longer the site will be down. If you offer goods or services online, any downtime will influence your website harmfully and you may lose current or prospective clients. Many hosting providers, mainly resellers, answer emails and trouble tickets within twenty four hours, but in the online space that is way too long, since visitors will rarely revisit a website that’s not functioning correctly for lengthy spans of time.
One-Hour Response Guarantee in Website Hosting
If you are using one of our website hosting
and you’ve got an enquiry or experience some complication, you can contact us 24x7x365 by posting a trouble ticket or by writing an e-mail and we promise that you’ll obtain a reply within the hour. If the issue can be resolved, we’ll do it before we respond to you, whilst if there is something that you have to do on your end, we will give you all the needed info – what possible solutions to try out, what settings to check, etc. Normally, you’ll obtain a reply within only half an hour, which suggests that waiting around for hours and hours or even for more than one day to receive help is something impossible. Our 1-hour response time guarantee is valid for any question that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a customer support ticket from your web hosting Control Panel or write an email relating to your semi-dedicated server
, you’ll obtain a reply within less than 1 hour. You can contact us whenever you like in regards to general, technical or billing issues and given the fact that we will be at your disposal around the clock, you will invariably obtain help in a timely fashion. Depending on the particular issue or question, we will supply you with more information, eliminate the problem if it’s been caused by something that is within our reach or tell you how to proceed if you have to update a particular setting for an application that we do not have access to. You can forget about waiting around for an entire day for each response. The fact is, in most cases we respond to emails and tickets within twenty to twenty five minutes max.