A live chat is among the channels of communication provided by some website hosting suppliers as a part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is faster in comparison to a support ticket and it will make it much less likely to misunderstand or misspell anything in comparison to a phone call with an agent. What's more, if the issue that you have needs some time to be investigated and taken care of, you will be able to do something different at the same time instead of just waiting, as you would have to do when you call. Also, you can take advantage of a live chat assistance service totally free provided that you have world wide web accessibility even if your website hosting supplier is situated in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Website Hosting
As we consider the fact that many situations are quickly resolved when you chat with a live person, we supply a live chat service for all our potential and existing clients. Our chat is online every day and our support agents will assist you with a wide range of questions and problems. In case you are not our client yet, you'll be able to learn more about our website hosting packages and the hosting platform in general to make sure that your websites will operate effectively on our servers. If you already have an account and you have some questions or you have any kind of troubles with any of our services, you can join us on the live chat and we will provide the necessary info or assist you to troubleshoot the problem. You will have to open a trouble ticket for specific issues which need more time or the expertise of a sysadmin, still for the majority of basic issues you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all of our future and active customers. If you are looking for a new hosting account, you'll be able to chat in real time to one of our agents and obtain more info about our semi-dedicated servers so that you can pick the optimal package for your web sites. In the event that you already own an account with us, we will assist you in a timely manner with billing, general and first-level techissues. Though in some cases you'll have to open a support ticket because there are situations that cannot be resolved on the live chat, we will assist you with numerous common jobs, for instance setting up an email account in an email client or forwarding one domain to another. In this way, you will benefit from quick support and you'll save time and effort.