A ticketing system is the most popular correspondence channel that web hosting companies offer to their customers. It’s typically part of the billing account and is the most efficient way to tackle an issue that requires some time to examine or that needs to be escalated to a system administrator. In this way, all responses added by either party will be kept in the exact same location in the event that someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you’ll need to sign in and out of at least 2 accounts in order to carry out some procedure or to touch base with the company’s customer support staff. In case you wish to administer a number of domains and each one is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Besides, it might take considerable time for the provider to reply to your ticket request.