A ticketing system is the most popular correspondence channel that web hosting companies offer to their customers. It’s typically part of the billing account and is the most efficient way to tackle an issue that requires some time to examine or that needs to be escalated to a system administrator. In this way, all responses added by either party will be kept in the exact same location in the event that someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you’ll need to sign in and out of at least 2 accounts in order to carry out some procedure or to touch base with the company’s customer support staff. In case you wish to administer a number of domains and each one is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Besides, it might take considerable time for the provider to reply to your ticket request.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our website hosting isn’t separate from the web hosting account. It is included in our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you want with just a couple of clicks of the mouse, without ever signing out of your hosting account. The ticketing system includes a quick-search field, so you can find any trouble ticket that you’ve posted in the past, if you need it. Moreover, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can find out how to deal with a specific problem even before you open a ticket. The ticket response time is maximum 1 hour, so you can obtain prompt assistance at any given moment and if our help desk staff suggests that you do something inside your hosting account, you can do it momentarily without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which goes to say that you won’t need another platform to contact our client service staff – you can do this on the spot if you chance upon an obstacle. Posting a new ticket requires a few clicks and finding an older one is equally easy. Using our smart search functionality, you can quickly track down any ticket that you have already sent. You can open a ticket at any given time since our customer care team representatives are on duty 24-7 and respond in no more than sixty minutes, even though it rarely takes that much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about needing to log in and out of 2 or more platforms to solve a simple issue.