24/7 Customer Support
Read more about customer support and why it's hard to find a web hosting provider which offers top-class support.
Being able to contact your website hosting provider whenever you have any kind of questions or encounter any issues is very important and how fast they will answer and take action is usually essential, especially if your website is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are one way to recognize genuine suppliers from resellers. The latter generally reply only to email messages or support tickets and you may need to wait for a day or more to get an answer. If the problem requires a few replies, you may end up losing several days in order to get a problem solved. When you use an authentic and reliable website hosting provider, you'll be in a position to get in touch with the support team anytime and receive an instant response no matter what the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Website Hosting
All our website hosting
feature 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting solutions well before you make a purchase or you are a current client and you have a question or a difficulty, you can contact us anytime, including weekends and holidays. We have a number of channels to contact us - several telephone lines worldwide for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex matters or any issues that require more time to investigate and deal with. Unlike a number of other web hosting providers, our trouble tickets have a warranted maximum reply time of only one hour, thus whatever the issue is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers
that we provide include 24/7 customer and tech support, therefore regardless of what problem you experience, you will be able to contact us and we'll help you quickly. The guaranteed answer time for every email message or trouble ticket that you open via your Hepsia hosting Control Panel is only one hour; the actual response time hardly ever exceeds 20 minutes. Furthermore, we offer phone support with several local numbers worldwide as well as a live chat, so that you are able to contact us and receive additional info about our solutions even if you don't have an account yet. We can assist you with any question or a difficulty you may have - payment methods, plan specs, email configuration, web hosting account settings, etc. If you employ our services, you will not ever experience a scenario where you need to wait for a couple of days to get a problem resolved like you will have to do with numerous other companies.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server
through us, you'll be able to contact us anytime using several channels and the max time that you will need to wait for an answer is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it is a weekend or a holiday and we can support you with anything relevant to the apps that are pre-installed on your server. To contact us about a technical matter, you are able to open a ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any basic questions or you would like to know more about our website hosting solutions before you order, you can also use our live chat or you could call one of the local phone numbers that we have in various countries worldwide. If you'd like to receive support for third-party software that you can't set up or run effectively, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.